Terms of Service
Last Updated: March 2026
1. Introduction
Welcome to ZIA Flow
These Terms of Service (“Terms”) govern your access to and use of our website ziaflow.live and our AI-powered receptionist and chatbot services designed for physiotherapy clinics (the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
2. Business Information
Business Name: ZIA Flow
Website: ziaflow.live
Contact Email: [email protected]
3. Governing Law
These Terms are governed by the laws of the United Kingdom.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
4. Description of Services
ZIA Flow provides AI-powered receptionist and chatbot solutions tailored for physiotherapy clinics, including automation of communications, appointment handling, and client interaction support.
We reserve the right to modify, update, or discontinue any part of the Services at any time.
5. Eligibility
The Services are intended for business use only.
By using the Services, you confirm that:
You are acting on behalf of a business or organisation
You are at least 18 years old
You have the authority to bind that business to these Terms
6. Accounts
You are not required to create a public account to use the Services.
Where access credentials are provided, you are responsible for maintaining their confidentiality and all activity conducted under your access.
7. Payment Terms
Pricing Structure
Services may be offered via subscription plans and/or one-time fees
Pricing is subject to change at any time
Billing
Subscription services are billed on a monthly basis
Payments must be made in accordance with the terms presented at checkout
Free Trials
We may offer free trial periods at our discretion
We reserve the right to modify or withdraw trials at any time
Refunds
All payments are non-refundable, except where required by law
We reserve the right to suspend or terminate Services for failed or overdue payments.
8. User Responsibilities
You agree to use the Services lawfully and responsibly. You must not:
Use the Services for any illegal or fraudulent activity
Generate or distribute harmful, abusive, or misleading content
Infringe intellectual property rights
Attempt to reverse engineer, disrupt, or exploit the platform
Use the Services for spam, scraping, or unauthorised automation
Use AI outputs in a deceptive or unethical manner
You are solely responsible for your use of the Services and all outputs generated.
9. AI Services and Outputs
ZIA Flow provides AI-generated responses and automation tools.
AI outputs may be inaccurate, incomplete, or unsuitable
We do not guarantee accuracy, reliability, or performance
You are responsible for reviewing and validating all outputs
AI outputs must not be relied upon for medical, legal, or critical decisions
You are solely responsible for how AI-generated content is used within your business.
10. Intellectual Property
Our Rights
All software, AI systems, models, branding, and platform technology are owned by ZIA Flow and are protected by intellectual property laws.
Your Content
You retain ownership of any data or content you input into the Services.
AI Outputs
AI-generated outputs are provided for your use
You own the outputs you generate, subject to applicable law
You are responsible for ensuring outputs do not infringe third-party rights
We may use anonymised and aggregated data to operate and improve our Services.
11. Acceptable Use Policy
You agree not to:
Use the Services to create unlawful, harmful, or misleading content
Use the Services in a way that harms clients, patients, or third parties
Attempt to bypass system safeguards or usage limits
Use the Services to build or train competing AI systems
Overload, disrupt, or misuse the platform
We reserve the right to monitor usage and enforce reasonable usage limits.
12. Service Availability
We do not guarantee that the Services will be:
Continuous or uninterrupted
Error-free or fully secure
We may suspend or restrict access for maintenance, updates, or operational reasons.
13. Termination
We may suspend or terminate your access immediately if:
You breach these Terms
You misuse the Services
You create legal, security, or reputational risk
You may stop using the Services at any time.
14. Limitation of Liability
To the fullest extent permitted by law:
Services are provided “as is” and “as available”
We disclaim all warranties, express or implied
We are not liable for indirect, incidental, or consequential damages
Our total liability is limited to the amount paid by you (if any)
Nothing in these Terms excludes liability where it is unlawful to do so.
15. Indemnification
You agree to indemnify and hold harmless ZIA Flow from any claims, damages, or losses arising from:
Your use of the Services
Your breach of these Terms
Your use of AI-generated outputs
16. Changes to These Terms
We may update these Terms at any time.
Your continued use of the Services constitutes acceptance of the updated Terms.
17. Contact
For any questions regarding these Terms, please contact: