Privacy Policy
Last Updated: March 2026
Introduction
Welcome to ZIA Flow
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ziaflow.live and use our AI-powered services.
If you have any questions, please contact us at [email protected].
2. Business Information
Business Name: ZIA Flow
Website: ziaflow.live
Contact Email: [email protected]
3. Scope of This Policy
This policy applies to users worldwide, including those in the United Kingdom, European Economic Area (EEA), and California, United States.
4. Information We Collect
We may collect and process the following types of personal data:
Personal Information
Name
Email address
Phone number
Billing and payment information
AI-Related Data
User-generated content (e.g. prompts, inputs, uploads)
AI-generated outputs
Usage data related to AI interactions
Technical Data
IP address
Browser type and version
Device information
Operating system
Location data (approximate)
Usage Data
Pages visited
Time spent on the website
Interaction data
Cookies and Tracking
We use cookies and similar technologies to operate and improve our website.
5. How We Collect Your Data
We collect data through:
Website forms
Direct user input into AI tools
Cookies and tracking technologies
Interactions with our platform
Third-party service integrations
6. How We Use Your Data
We use your information for the following purposes:
Providing and maintaining our AI services
Improving and optimising our platform
Responding to customer inquiries and support requests
Personalising user experience
Sending service-related communications
Marketing and promotional purposes (where permitted)
Complying with legal obligations
7. AI Processing and Automated Decision-Making
ZIA Flow provides AI-powered services that process user inputs to generate outputs.
We do not use your personal data to train AI models
We do not perform automated decision-making that produces legal or significant effects
We may perform limited profiling to improve user experience and service performance
8. Legal Basis for Processing (GDPR/UK GDPR)
We rely on the following legal bases:
Contractual necessity – to provide our services
Legitimate interests – to improve and secure our platform
Consent – where required (e.g. cookies or marketing)
Legal obligation – to comply with applicable laws
9. Data Sharing and Disclosure
We do not sell your personal data.
We do not share personal data with third parties, except where necessary to operate our services (e.g. platform infrastructure providers such as Go High Level), or when required by law.
10. International Data Transfers
As we operate globally, your data may be transferred and processed outside your country of residence.
Where required, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs)
Secure data handling practices
11. Data Retention
We retain your personal data only for as long as necessary, including:
Until your account is deleted
As required to comply with legal obligations
After this, your data will be securely deleted or anonymised.
12. Your Rights
Depending on your location, you may have the following rights:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw consent at any time
Opt out of marketing communications
Opt out of profiling where applicable
To exercise your rights, contact us at [email protected].
13. Cookies
We use essential cookies only to:
Ensure proper website functionality
Maintain security
We do not use analytics or marketing cookies.
14. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
Encryption of data
Secure systems and infrastructure
Access controls
However, no system is 100% secure, and we cannot guarantee absolute security.
15. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect data from children.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
17. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact: